Privacy Policy

1. Introduction

At Serpro Consulting Pvt Ltd, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, register for our courses, or engage with our consulting services.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, company name, job title, etc.
Course Registration Data: Details you submit while signing up for our training programs or events.
Technical Data: IP address, browser type, operating system, and browsing behavior through cookies and analytics tools.
Payment Information: When purchasing services or registering for courses, we may collect billing details (processed via secure third-party providers).

3. How We Use Your Information

We use your information to:

Provide and manage your course registrations and consulting services.
Send course updates, reminders, and relevant learning material.
Respond to inquiries and support requests.
Improve our website, services, and marketing campaigns.
Comply with legal and regulatory obligations.

4. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your information with:

Accrediting bodies (e.g., Scrum Inc., Agile Education Program) for certification purposes.
Service providers that support payment processing, email delivery, or customer relationship tools.
Legal authorities when required by law or to protect our legal rights.

5. Cookies and Tracking

Our website uses cookies and third-party analytics (e.g., Google Analytics) to enhance your experience. You can control cookie settings via your browser.

6. Data Security

We implement appropriate security measures to protect your data against unauthorized access, disclosure, or destruction. All payment transactions are encrypted and handled by PCI-compliant providers.

7. Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal data.
Object to or restrict certain processing.
Withdraw consent for marketing communications.

To exercise your rights, contact us at info@serproconsulting.com

8. Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

9. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: info@serproconsulting.com