About Us
Characteristics that set us apart
Our Story
Serpro Consulting started in 2017 with a small team and a big heart. Our goal was simple: help organizations work better with agility, purpose, and people at the center.
We began by offering Agile transformation consulting and custom technology development for clients in industrial control systems that required the implementation of AI/ML chip technologies in appliances, cloud based API solutions in banking, technology transformation in insurance, bespoke solutions in education and eCommerce. Over time, we expanded into recruitment services, HR back office operations, and AI-driven digital marketing. Each new offering shaped by client needs and the capabilities we built along the way.
It wasn’t all smooth sailing. We had our share of losses, some tough calls, and moments that tested our resolve. But we bit the bullet, licked our wounds, and learned, always with the belief that if the work is honest, and the intent is clean, the road ahead will clear and providence will manifest.
Today, Serpro is still lean, still learning, and still led by the same founding intent to deliver meaningful, high-integrity work across Agile, technology, and talent. We’re proud of what we’ve built, and even prouder of what we’ve survived. Every line of code, every course we teach, every placement we make it all comes from a place of service.
This is our story. And, God willing, it’s just getting started.
Our Mission
With the help of God, we offer consulting, solutions and training as a form of service, not just a business. Our intention is to share beneficial knowledge with sincerity and excellence, helping individuals and organizations with trust, purpose and justice. Through these efforts we seek to earn the pleasure of The Transcendent, empower people in their careers, and contribute to a society of meaningful, ethical work.
Our Values
Our values shape our culture, influence our decisions, and guide us in providing exceptional service. They reflect our dedication to integrity, collaboration, and client satisfaction.
Kaizen - We embrace a culture of perpetual learning and refinement. By consistently evaluating and enhancing our processes, we ensure that our solutions remain cutting-edge and effective. We practice what we offer.
Ajizi - We believe that true strength lies in recognizing the value of every team member and client. Our approach is collaborative, open-minded, and grounded in mutual respect for diverse perspectives while holding ourselves accountable to the highest moral, ethical and legal standards.
These values form our compass. One as our north start and the other as our anchor implied in the two arrows in our logo, inspired by cultures close and far.
Meet The Team
Meet our team
Dedicated hearts driving us
Mudassar Pasha
MD and CEO
Mudassar is the Founding Director and CEO of Serpro Consulting, a purpose-driven transformation and technology firm. With over a decade of experience in Agile delivery, cloud modernization, and enterprise coaching, he brings a unique blend of strategy, servant leadership, and operational excellence to every engagement.
As a Registered Scrum Trainer (RST) and Registered Scrum@Scale Trainer (RS@ST) certified by Dr. Jeff Sutherland, the co-creator of Scrum, Mudassar, better known as Pasha in the consulting community, is one of the few globally recognized leaders licensed to train directly under the original framework. He has enabled hundreds of professionals and teams to adopt Agile with confidence, clarity, and measurable impact.
Formerly a senior transformation leader in a global IT services firm, Pasha has coached cross-functional teams, guided CxO-level stakeholders, and architected Agile operating models for complex modernization initiatives across industries.
But beyond methods and metrics, Pasha leads with a deeper intent—rooted in trust, humility, and value-centered service. Every engagement at Serpro is designed not just to deliver outcomes, but to elevate capability, culture, and purpose.
Hinaa Mansuri
Head of Internal Operations and Experience
Hinaa Mansuri brings a rare blend of design thinking, operational agility, and creative precision to Serpro Consulting. With a background in architecture and over seven years of experience, Hinaa has been an integral part of the company’s journey, helping shape its core through contributions in marketing, sales, operations, finance, and people functions.
Her early career began at Architect Hafiz Contractor in Mumbai, where she worked on large-scale commercial and Residential projects. In these roles, Hinaa developed advanced design documentation, led cross-disciplinary consultant coordination, and executed detailed drawings for interiors, lobbies, atriums, and public spaces. Her ability to convert vision into functional structure laid the foundation for her precision-driven approach to business.
Since then, Hinaa has dedicated herself full-time to Serpro Consulting, contributing behind the scenes across every major function. Whether optimizing internal processes, ensuring team well-being, managing project logistics, or supporting sales operations, she plays a mission-critical role in delivering smooth, high-quality outcomes.
Hinaa is known internally as the “silent force” — steady, adaptable, and deeply committed to the organization’s values. Her versatility and attention to detail make her an essential pillar in the company’s pursuit of operational excellence and human-centric growth.
Mrinal Subhash
Head of Operations
Mrinal Subhash is the operational backbone of Serpro Consulting. With a rich career spanning over 18 years across domestic and international markets, Mrinal brings a rare combination of strategic execution and grounded field experience. He oversees the general operations of the company, including recruitment, HR administration, training logistics, and client coordination.
Before joining Serpro, Mrinal successfully led regional business operations in the UAE and East Africa for a multinational fragrance distributor, drove grassroots marketing campaigns across coastal Karnataka, and managed key client accounts in industries ranging from textiles to healthcare.
At Serpro, Mrinal plays a pivotal role in orchestrating end-to-end training operations, partner management, vendor relationships, and budgeting. His ability to blend people-centric leadership with meticulous operational control ensures that the company runs with precision and integrity.
He is currently pursuing his Master’s in Human Resource Management from Sikkim Manipal University, reflecting his deep commitment to continuous growth.
Fluent in English, Hindi, and Kannada, and known for his calm under pressure, Mrinal is not just an operations leader—he is a trusted pillar of the organization’s mission to deliver transformative impact with sincerity and excellence.
Wasfiya Badami
Training and Talent Experience Manager
Wasfiya Badami brings a unique blend of educational insight, operations leadership, and creative execution to Serpro Consulting. With over 15 years of experience in education and business operations, she has played a pivotal role in delivering exceptional experiences for clients and learners alike.
Since joining Serpro Consulting, Wasfiya has led key initiatives in training operations, recruitment, and client engagement. She has successfully managed credentialing courses for senior Agile professionals—from student onboarding and fee negotiation to post-training support and satisfaction tracking. Her attention to detail and people-first approach ensures a seamless, enriching journey for every learner.
Wasfiya also excels in AI-driven creative services, using modern tools to generate promotional content that enhances brand visibility and boosts course outreach. She has supported recruitment for IT service clients by streamlining hiring efforts, engaging with engineering colleges, managing recruitment drives, and ensuring high-quality candidate experiences.
Her earlier career as a science and math educator in India and Saudi Arabia equips her with a deep understanding of learning systems, communication, and discipline—skills she brings into every aspect of her work.
Fluent in five languages and experienced across borders, Wasfiya is a strong advocate for systems that combine operational clarity with human empathy. At Serpro, she ensures that training delivery, client success, and operational flow work in perfect harmony.
" Mudassar was really easy to work with and facilitated us seamlessly. We could tell that he is very experienced in transformations. We actually asked him a lot of questions throughout and he answered each of them clearly and patiently. We had some great discussions of real life scenarios. He kept it simple and it was really effective. Hats off to Mudassar! I look forward to learning more from him. He showed a genuine interest in learning from what we do as well . "
" Write a quote here from one of your customers. Quotes are a great way to build confidence in your products or services. "
" Write a quote here from one of your customers. Quotes are a great way to build confidence in your products or services. "
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